Last Updated: February 2026  |  Applies To: All orders placed on exclusivetrndse.co.uk

Step 1

Order Processing

All orders placed on exclusivetrnds.com are processed within 1 to 3 business days from the date the order is placed. Business days are Monday to Friday, excluding UK bank holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number. All delivery timeframes quoted on this page begin from the date of your shipping confirmation email, not the date you placed your order.

During peak periods such as Black Friday, Christmas, and new product launches, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Step 2

Shipping Days & Tracking

Orders are shipped Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will be processed on the next available business day.

Every order is shipped with a fully tracked service. Your tracking number will be included in your shipping confirmation email. You can use this number to track your delivery in real time via the carrier's website.

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at contact@exclusivetrndse.co.uk and we will look into it for you.

UK Orders

UK Delivery Times & Rates

We offer three delivery options for orders shipped within the United Kingdom. All delivery timeframes are estimates and begin from the date you receive your shipping confirmation email. While orders often arrive earlier than the quoted timeframes, please allow up to 5 working days before contacting us regarding a delayed order.

Free delivery on orders over £50 uses our Standard Delivery service (3 to 5 business days). If you require faster delivery on a qualifying order, you can upgrade to Express or Next Day at checkout for the applicable rate.

International Orders

International & EU Delivery

We ship internationally to a range of countries. All international orders are shipped using fully tracked services via Royal Mail, DHL, UPS, or DPD. Delivery times vary depending on your location and are estimates only.

International delivery times begin from the date of your shipping confirmation email. Actual delivery times may vary depending on the destination country, local postal services, and customs processing. Your tracking number will be included in your shipping confirmation email so you can monitor the progress of your shipment.

International shipping rates are calculated at checkout based on the weight of your order and the destination country.

International Orders

Customs Fees, Duties & Taxes

International customers (including EU customers) may be required to pay customs fees, import duties, or local taxes upon delivery of their order. These charges are imposed by your country's customs authority, not by TRNDS, and are entirely the responsibility of the customer.

TRNDS LTD has no control over these charges and cannot predict the exact amount you may be required to pay. We strongly recommend contacting your local customs office before placing an international order if you are unsure about potential charges.

All prices displayed on exclusivetrnds.com are in GBP (£) and do not include any import duties, customs fees, or local taxes that may apply to international orders.

Your Responsibility

Accuracy of Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including any flat numbers, building names, postcodes, and contact phone numbers where required by the carrier.

TRNDS LTD is not liable for packages that are lost, delayed, or returned to us as a result of an incorrect or incomplete shipping address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges required to reship the order.

If you believe your address was entered correctly and your package has been lost or is significantly delayed, please contact us at contact@exclusivetrndse.co.uk with your order number and tracking information. We will work with the carrier on your behalf to investigate and resolve the issue.

If you realise you have entered an incorrect address after placing your order, please contact us immediately. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.

International Returns

Returns from Outside the EU

For returns originating from outside the European Union, items must be labelled as "Returned Goods – No Commercial Value" on the customs declaration form. This is to avoid unnecessary customs fees or delays during the return process.

TRNDS LTD is not responsible for any delays, additional charges, or packages held at customs as a result of incorrect or missing customs labelling on returned items. We strongly recommend using a tracked return service so you can confirm your return has been received.

For full details on our returns process, eligibility, and refund timeframes, please see our Returns & Refunds Policy.

Issues With Your Order

Lost, Damaged & Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information via the link in your shipping confirmation email. Packages can sometimes show as delayed due to carrier processing or local delivery schedules.